Terms of service
The short version. Alpaesia is invite-only software for the real estate deal cycle. These terms cover the website and a request for access. A separate agreement controls the product if we sign one with you. Incorporation is in progress, so this page names no registered address and no legal form yet.
Who we are
These terms are between you and Alpaesia ("Alpaesia", "we", "us"). Alpaesia operates the website at alpaesia.com and the Alpaesia product. Incorporation is in progress. Until it is finished, these terms do not state a registered entity type or a street address. This page will be updated when both are settled.
How the site handles personal information is described in the privacy policy. Questions about these terms: raheel@alpaesia.com.
The site and the product
The site describes Alpaesia, which is software for running a real estate deal cycle: a pipeline a team configures, property inventory, customer support, follow-up, and voice agents that work with a human sales team, along with the related tools described on the site. Illustrations on the site are examples. Names, addresses, and phone numbers inside them are not customers, buyers, sellers, or live data.
Product behavior described on the site can change. A label on the site, when one is used, is part of that description.
Access is by invitation
Submitting the request-access form, or emailing us, asks us to consider your team. It does not create an account, a subscription, or an obligation for either side. We may accept or decline a request, or set conditions, at our discretion. We reply by email. We do not promise a reply by a particular hour or day.
If we onboard your team, the product relationship is governed by the order or customer agreement we sign with you. If that agreement conflicts with these terms, the agreement controls the product. Until an agreement is signed, these terms cover your use of the site and the request itself.
Acceptable use
You may use the site to learn about Alpaesia and to request access. You may not:
- Probe, disrupt, or overload the site or the form, or attempt to bypass a security control.
- Use the site or the form to send mail to anyone other than Alpaesia, or to submit someone else's personal information without a right to do so.
- Misrepresent who you are or which company you represent.
- Copy the site for a competing product, or scrape it in a way that degrades it for other people.
Your responsibilities if you use the product
Alpaesia provides controls for consent, your do-not-call list, calling windows, and an audit trail. Your team remains responsible for its own TCPA and other calling, texting, recording, and privacy obligations, and for the law that applies where the person you're calling lives. You are responsible for the scripts, disclosures, phone numbers, and CRM data you configure, and for what your people and the agents say to buyers and sellers.
Voice agents and other AI features can be wrong, can miss context, and can produce a transcript or score that needs a person to check it. You decide whether a person takes over a call. You are responsible for any disclosure that the law requires.
Customer data
Information you type into the request-access form is handled as the privacy policy describes. Deal, call, and CRM data inside the product is handled under the customer agreement, not under this website policy. You need the rights required to provide that data to us, including rights in contact details.
Intellectual property
The site, the Alpaesia name and mark, and the product are owned by Alpaesia or its licensors. These terms do not sell or assign any of that. You keep ownership of the data and scripts you submit. You give us a limited right to use what you submit so we can reply to you and, if we work together, so we can configure and run the product for your team.
Confidentiality
If we share non-public information with you during a walkthrough or setup, you will use it only to evaluate or use Alpaesia and you will not publish it. We will treat your non-public operational details the same way, except where the privacy policy or a customer agreement says otherwise, or where the law requires disclosure.
Fees
The site does not list a price. Requesting access does not require you to pay anything. Any fee is whatever we agree with you in writing before it is due.
Disclaimers
The site and, except as a signed agreement says otherwise, the product are provided "as is." We do not warrant that the site will be uninterrupted, that an agent will book an appointment, reschedule a missed one, or close a deal, or that a score or summary is correct for a particular client. Nothing on the site is an appraisal, or legal, tax, or investment advice.
Limitation of liability
To the extent the law allows, Alpaesia is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost deals, or lost data, arising out of the site or these terms. Our total liability arising out of the site or these terms is limited to the fees you paid us for the product in the three months before the claim, or one hundred US dollars if you have not paid fees. Some places do not allow these limits. In those places, they apply only as far as the law allows.
Changes
We may update these terms by posting a new version on this page and changing the effective date. If you have a signed agreement, that agreement tells you how product terms change. Continued use of the site after the new date means you accept the updated terms for the site.
Governing law
Alpaesia's place of incorporation is not settled, so these terms do not name a governing-law jurisdiction or a court. When the entity is formed, this section will name it. Until then, email us if you need to know which law applies to a specific question. Nothing here limits a right that the law says cannot be limited.
Contact
Alpaesia · raheel@alpaesia.com